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How We Protect Your Privacy

When you open an account with buku 2d, your personal data and payment details stay secure.

Account verification onlyEncrypted payment storageLocal law compliance
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buku 2d How We Protect Your Privacy
REACH US ANYTIME

How to Contact Us About Your Data

If you have questions about how we handle your privacy, want to download your data, or need to update your account details, our support team is ready.

Live Chat Available 08:00–23:00 WIB daily. Ask about your data, account settings or privacy concerns. We route urgent requests to our data protection team.
Email Support Send privacy requests to [email protected]. Include your account ID and specific request. We reply within 48 hours.
Account Settings Visit Settings > Privacy & Data to view collected information, download your account history, or request corrections to your profile.
HOW WE KEEP IT SAFE

Data Security and Your Account Protection

Your account security is built into every layer of buku 2d. We use industry-standard encryption for all login sessions and payment transfers.

Encryption Standard

All data transmitted between your device and our servers uses TLS 1.2 or higher. Payment credentials are tokenised; we never store full card or wallet numbers.

Account Verification

We verify your identity once during registration using your name, email and phone. This prevents duplicate accounts and protects against unauthorised access.

Withdrawal Confirmation

Before releasing funds, we cross-check your withdrawal address against your registered DANA, OVO, GoPay or QRIS profile. Any mismatch triggers a manual review.

Data Retention

We retain account data for three years after closure, or as long as required by local law. Transaction records are kept for tax and regulatory compliance.

Breach Response

If we detect unauthorised access, we notify affected accounts immediately and suspend the account pending investigation. You can restore access via email verification.

Your Rights

You can request your data, correct inaccuracies, or ask us to erase your information where local law permits. Contact [email protected] with your request and account ID.

Frequently Asked About Your Data

Players often ask about who sees their information, how long we keep it, and what rights they have. Below are the real answers to the questions we hear most.

During registration, we ask for your full name, email address, phone number and date of birth. We use these to verify your identity, process deposits via DANA, OVO, GoPay or QRIS, and send you account notifications. You must provide accurate information; false details may trigger account restrictions.

Yes. Log into your account, go to Settings > Privacy & Data, and select Download My Information. We compile a full report of your profile, deposits, withdrawals, game history and support interactions within five business days.

We retain your account data for three years after closure to meet tax and fraud-prevention obligations. Transaction records are stored longer where local law requires. You can request permanent deletion where local law permits by contacting [email protected].

We do not sell your data. We share your information only with our payment processors (for DANA, OVO, GoPay and QRIS transactions), hosting providers, and legal authorities when required by law. Your details stay within our system unless you give explicit permission.

Your payment credentials are encrypted using industry-standard TLS 1.2 and never stored in readable form. We use tokenisation; our systems hold only a secure reference to your wallet, not your actual account number. Payment processors handle the final transaction.

If we detect unauthorised login, we immediately notify you and lock the account. You can restore access by verifying your email or phone number. Check your account activity in Settings > Security; report any unrecognised transactions to support right away.

You can request account deletion in Settings > Account Closure, or email [email protected]. Account suspension is immediate, but we retain transaction records for three years as required by law. Permanent data erasure depends on local law and compliance obligations.

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