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Terms and Conditions That Protect You

When you open an account on buku 2d, you agree to a set of rules that keep your account secure and your withdrawals straightforward.

Account protectionPayment clarityDispute resolutionYour data rights

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Policy Framework and Your Obligations

buku 2d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms define what you can and cannot do on buku 2d — which games you can play, how deposits and withdrawals work, and what happens if you breach the agreement. Access to specific games and services depends on local law and your region within Indonesia.

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We require you to be of legal age to open an account, keep your login details confidential, and provide accurate information during registration. You agree not to use automated tools, share your account, or attempt to manipulate game outcomes. Deposits made through DANA, OVO, GoPay and
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QRIS are processed under the terms of those payment providers as well as ours. If you withdraw funds, we verify your identity to prevent fraud and comply with regional regulations. Violations of these terms may result in account suspension or permanent closure.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

QUESTIONS ABOUT TERMS

How to Reach Our Policy Team

Live Chat Support Open the chat window in your account lobby or on the homepage. Our team responds during operating hours to clarify any term or account rule.

Email Inquiries Send policy questions to our support inbox. We aim to reply within 24 hours with full detail about how a specific term applies to your account.

Account Settings Review your accepted terms inside Settings under 'Legal'. You can request a copy of the full agreement in your preferred language.

KEEPING YOU SECURE

How We Apply These Terms

Data Handling

We collect only what's needed to verify your identity, process deposits via DANA, OVO, GoPay and QRIS, and settle withdrawals. Your data is encrypted and held securely.

Cookie and Tracking Policy

We use cookies to keep you logged in, remember your preferences, and prevent fraud. You can review our cookie details in Settings under 'Privacy'.

Account Verification

Before your first withdrawal, we verify your identity through your registration details. This protects both you and buku 2d from unauthorized access.

Data Retention

We keep your account history for up to five years to comply with regional law. After account closure, inactive data is archived securely.

Requesting Changes

To update your personal information or request a copy of your data, contact our support team. We respond within 5 business days.

Dispute Resolution

If you disagree with a transaction or account decision, open a dispute through Settings. Our compliance team investigates and responds with findings.

Your Terms and Conditions Questions Answered

Yes, we update terms occasionally. When we make material changes, we notify you by email and ask for your agreement before you play again. You can always review the current version in your account Settings under 'Legal'.

Using bots or scripts, sharing your account login, attempting to manipulate game outcomes, or creating multiple accounts under false identities are breaches. Violations may result in account suspension and forfeiture of funds.

We secure your account with encryption and verification. If you report unauthorized access immediately, we investigate at no cost to you. Delay in reporting may limit our ability to recover funds.

When you close your account, your wallet balance is returned to your original deposit method (DANA, OVO, GoPay, QRIS or bank transfer) within five business days. Once closed, the account cannot be reactivated.

You own your deposits. buku 2d holds your funds in trust and returns them on request, minus any settled losses from your play. We do not use player funds for our operations.

Contact our support team with your concern. We review feedback and escalate to our compliance team if needed. Where local law permits, we may discuss amendments specific to your region.

Our core terms apply nationally. Some services and payment methods depend on local law. We highlight region-specific rules in your account dashboard when you log in from different areas.

Terms and Conditions That Protect You

How to Reach Our Policy Team

How We Apply These Terms

Data Handling

Cookie and Tracking Policy

Account Verification

Data Retention

Requesting Changes

Dispute Resolution

Your Terms and Conditions Questions Answered

01 Do the terms change, and will you tell me?

02 What counts as a breach of the terms?

03 Can I be held liable if my account is hacked?

04 What happens to my funds if I close my account?

05 Who owns the money I deposit?

06 What should I do if I think a term is unfair?

07 Are the terms the same in Surabaya, Bandung and other regions?

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